EDAS plans are paid in advance, monthly or yearly, for each marketplace account. This page explains when we refund a payment.
When we refund
- You paid twice, or paid the wrong amount: we refund the extra in full.
- We could not switch your plan on: if we cannot activate a plan you paid for, we refund the whole payment.
- Within 7 days of your first payment: if EDAS isn’t right for you, ask within 7 days of your first payment for an account and we will refund it in full.
When we don’t refund
- A renewal, once the new period has started.
- The unused part of a month or year if you stop using EDAS part-way through.
- An account that was locked or closed for breaking our Terms of Service.
You can choose not to renew at any time. Your plan simply runs to the end of the period you paid for.
How to ask for a refund
Email support@edaspanel.com or message us on WhatsApp with your workspace name, the date and amount of the payment, and its UPI transaction number.
How you get it
Approved refunds go back to the UPI ID or bank account the payment came from, within 7 working days of approval.