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ClaimsLost returns, wrong charges, unpaid orders

Meesho return and RTO claims, found for you

EDAS checks every Meesho file for returns and RTO parcels that never reached you, return charges on orders that weren’t returned, and orders that were never paid. Each one becomes a ticket with the evidence, and EDAS follows it until Meesho pays.

Create your account What you can claim
  • Checked on every import
  • Evidence ready for each claim
  • Closed when the money arrives

What you can claim

Meesho claims hiding in your files

Money Meesho may owe you rarely announces itself. These are the claims EDAS looks for on every import, and where it finds each one.

  • A return or RTO that never arrivedMeesho shows it delivered to you, or disposed of, but it never reached you Return tracking
  • A return your desk never checked inIt should have arrived by now, but no one has scanned it in Returns desk
  • A return charge on a kept orderCharged as a return, though the customer kept it Payment file
  • A delivered order never paidStill no payment after your payments usually arrive Orders and payments
  • Delivery charged above usualMore than that product usually costs to ship, per SKU Payment file
  • Fees above usualHigher fees than the same product usually pays Payment file
  • A claim that went quietRaised, but no payment has come for it Claims export
  • A wrong or damaged item in a returnMeesho usually asks for proof such as an unboxing video, so record one as you open each return. EDAS can’t see inside the box. Your video

Money left behind

Why Meesho claims get missed

Step by step

How to raise a Meesho return claim, with EDAS

You raise the ticket with Meesho. EDAS does the finding before it and the following up after it.

  1. EDAS finds itOn every import, with the order, the amount and the evidence. Lost returns go straight to your list to raise.
  2. Raise it in the Supplier PanelCopy the details into a ticket with Meesho. Add your unboxing video for a wrong or damaged item.
  3. EDAS picks up the ticketBring in Meesho’s claims export, and the ticket number and its status join the order.
  4. Followed until it’s paidA reminder after 7 days with no answer, and the ticket closes itself when a payment file shows the money.
See tickets and claims in EDAS

How it works

Your first Meesho claims list in an afternoon

No setup calls and no Meesho password. Download your payment, order and return files, drop them in, and see what Meesho may owe you.

  1. Create your account

    Sign up with your business details. We check and switch your account on, then you add each Meesho account you sell from.

  2. Bring in your reports

    Download the usual reports from the Supplier Panel and drop them in, or let the Chrome extension send them as you download.

  3. See where the money went

    Profit, payouts, returns and money owed update straight away, on your computer and in the Android app.

FAQ

Meesho claim questions

Lost returns, RTO, return charges, unboxing videos and what EDAS does for each.

Still have a question?

Talk to a real person on WhatsApp or by email — about plans, payments or getting started.

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How do I claim a Meesho return that never came back?
Check the order in Meesho’s return tracking: if it shows the parcel as delivered to you but it never reached you, raise a ticket in the Meesho Supplier Panel with the order number, the AWB and the amount. EDAS finds these for you on every import, by comparing return tracking with the parcels your returns desk checked in.
What is an RTO claim on Meesho?
RTO, or return to origin, is an order the customer didn’t accept, sent back to you. If an RTO parcel is lost on the way back, or Meesho closes it as returned but it never arrives, you can raise a ticket with Meesho for it. EDAS lists these beside customer returns.
Can I claim a return charge on an order the customer kept?
Yes. If your payment file shows a return charge on an order that was delivered and never came back, raise a ticket with Meesho for it. EDAS checks every payment file for these and lists each one with the amount.
Does Meesho need an unboxing video for a claim?
For a wrong or damaged item in a return, Meesho usually asks for proof such as a video of you opening the parcel, so record one when you open each return. Check the Meesho Supplier Panel for the current rules on time limits and video format. EDAS keeps the order and the amount ready, but it can’t see inside the box.
Does EDAS raise the claim with Meesho for me?
No. You raise the ticket in the Meesho Supplier Panel. EDAS finds what to claim, gets the order, the amount and the evidence ready, picks up your ticket number from Meesho’s claims export, and follows the ticket until it’s paid.
How long does Meesho take to settle a claim?
It varies. EDAS reminds you when a ticket has had no answer from Meesho for 7 days, flags claims that have gone quiet without a payment, and closes a ticket by itself when a payment file shows the money arrived.
Can I turn off a check I don’t need?
Yes. In Settings, set each of the eight checks to off, to suggest tickets for you to look at, or to send them straight to your list to raise.

More for Meesho sellers

From ₹149 a month per account

Find the money Meesho owes you

Sign up and we’ll switch your account on after a quick check. Then bring in your Meesho files and see every claim worth raising.

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